优客服多渠道客服系统

优客服多渠道客服系统

Netty SocketIO是一个 Java 语言版本的 Socket.IO 服务器的实现,基于 Netty 框架开发,使用简单,功能强大。

在Spring Boot中包含了对Netty SocketIO的支持,只需要简单配置即可加入。

第一步:增加Netty SocketIO的依赖。

<dependency>
	<groupId>com.corundumstudio.socketio</groupId>
	<artifactId>netty-socketio</artifactId>
	<version>1.7.11</version>
</dependency>

第二步:在Application中增加启动项

package com.ukefu;

import javax.servlet.MultipartConfigElement;

import org.springframework.beans.factory.annotation.Value;
import org.springframework.boot.SpringApplication;
import org.springframework.boot.autoconfigure.EnableAutoConfiguration;
import org.springframework.boot.autoconfigure.SpringBootApplication;
import org.springframework.boot.context.embedded.ConfigurableEmbeddedServletContainer;
import org.springframework.boot.context.embedded.EmbeddedServletContainerCustomizer;
import org.springframework.boot.context.embedded.ErrorPage;
import org.springframework.boot.context.embedded.MultipartConfigFactory;
import org.springframework.context.annotation.Bean;
import org.springframework.data.jpa.repository.config.EnableJpaRepositories;
import org.springframework.http.HttpStatus;

import com.corundumstudio.socketio.AuthorizationListener;
import com.corundumstudio.socketio.Configuration;
import com.corundumstudio.socketio.HandshakeData;
import com.corundumstudio.socketio.SocketConfig;
import com.corundumstudio.socketio.SocketIOServer;
import com.corundumstudio.socketio.annotation.SpringAnnotationScanner;
import com.ukefu.core.UKDataContext;

@EnableAutoConfiguration
@SpringBootApplication
@EnableJpaRepositories("com.ukefu.service.repository")
public class Application {

	@Value("${uk.im.server.host}")
    private String host;

    @Value("${uk.im.server.port}")
    private Integer port;

    @Bean
    public SocketIOServer socketIOServer()
    {

    	Configuration config = new Configuration();
//		config.setHostname("localhost");
		config.setPort(port);
		config.setSocketConfig(new SocketConfig());
//		config.setOrigin("http://im.ukewo.com");

		config.setWorkerThreads(100);
//		config.setStoreFactory(new HazelcastStoreFactory());
		config.setAuthorizationListener(new AuthorizationListener() {

			public boolean isAuthorized(HandshakeData data) {
				return true;
			}
		});

		SocketIOServer server  = new SocketIOServer(config);
		server.addNamespace(UKDataContext.NameSpaceEnum.IM.toString()) ;
		server.addNamespace(UKDataContext.NameSpaceEnum.AGENT.toString()) ;
        return server;
    }

    @Bean
    public MultipartConfigElement multipartConfigElement() {
            MultipartConfigFactory factory = new MultipartConfigFactory();
            factory.setMaxFileSize("50MB"); //KB,MB
            factory.setMaxRequestSize("100MB");
            return factory.createMultipartConfig();
    }

    @Bean
    public EmbeddedServletContainerCustomizer containerCustomizer() {

        return new EmbeddedServletContainerCustomizer() {
            @Override
            public void customize(ConfigurableEmbeddedServletContainer container) {

                ErrorPage error = new ErrorPage("/error.html");

                container.addErrorPages(error);
            }
        };
    }

    @Bean
    public SpringAnnotationScanner springAnnotationScanner(SocketIOServer socketServer) {
        return new SpringAnnotationScanner(socketServer);
    }

	public static void main(String[] args) {
		UKDataContext.setApplicationContext(SpringApplication.run(Application.class, args));
	}

}

第三步:配置Netty Server相关代码

package com.ukefu.util.server;

import org.springframework.beans.factory.annotation.Autowired;
import org.springframework.boot.CommandLineRunner;
import org.springframework.stereotype.Component;

import com.corundumstudio.socketio.SocketIOServer;
import com.ukefu.core.UKDataContext;
import com.ukefu.util.server.handler.AgentEventHandler;
import com.ukefu.util.server.handler.IMEventHandler;

@Component
public class ServerRunner implements CommandLineRunner {
    private final SocketIOServer server;

    private IMEventHandler imEventHandler ;

    private AgentEventHandler agentEventHandler ;

    @Autowired
    public ServerRunner(SocketIOServer server , IMEventHandler imEventHandler , AgentEventHandler agentEventHandler) {
        this.server = server;
        this.imEventHandler = imEventHandler ;
        this.agentEventHandler = agentEventHandler ;
    }

    public void run(String... args) throws Exception {
    	server.getNamespace(UKDataContext.NameSpaceEnum.IM.toString()).addListeners(imEventHandler);
    	server.getNamespace(UKDataContext.NameSpaceEnum.AGENT.toString()).addListeners(agentEventHandler);
        server.start();
    }
}  

第四步:配置消息处理的代码

package com.ukefu.util.server.handler;

import java.net.InetSocketAddress;

import org.apache.commons.lang.StringUtils;
import org.springframework.beans.factory.annotation.Autowired;
import org.springframework.stereotype.Component;

import com.corundumstudio.socketio.AckRequest;
import com.corundumstudio.socketio.SocketIOClient;
import com.corundumstudio.socketio.SocketIOServer;
import com.corundumstudio.socketio.annotation.OnConnect;
import com.corundumstudio.socketio.annotation.OnDisconnect;
import com.corundumstudio.socketio.annotation.OnEvent;
import com.ukefu.util.server.message.AgentStatusMessage;
import com.ukefu.util.server.message.ChatMessage;
import com.ukefu.util.server.message.NewRequestMessage;

@Component
public class IMEventHandler extends EventHandler
{

    @Autowired
    public IMEventHandler(SocketIOServer server)
    {
        super(server) ;
    }

    @OnConnect
    public void onConnect(SocketIOClient client)
    {
    	System.out.println(client.getSessionId());
    }

    //添加@OnDisconnect事件,客户端断开连接时调用,刷新客户端信息
    @OnDisconnect
    public void onDisconnect(SocketIOClient client)
    {
    	System.out.println(client.getSessionId());
    }

    //消息接收入口,网站有新用户接入对话
    @OnEvent(value = "new")
    public void onEvent(SocketIOClient client, AckRequest request, NewRequestMessage data)
    {
    	try {
			String user = client.getHandshakeData().getSingleUrlParam("userid") ;
			String orgi = client.getHandshakeData().getSingleUrlParam("orgi") ;
			String session = client.getHandshakeData().getSingleUrlParam("session") ;
			String appid = client.getHandshakeData().getSingleUrlParam("appid") ;
			if(!StringUtils.isBlank(session)){
				session = session.replaceAll("-", "") ;
			}

			if(!StringUtils.isBlank(user)){
				/**
				 * 用户进入到对话连接 , 排队用户请求 , 如果返回失败,表示当前坐席全忙,用户进入排队状态,当前提示信息 显示 当前排队的队列位置,不可进行对话,用户发送的消息作为留言处理
				 */
				InetSocketAddress address = (InetSocketAddress) client.getRemoteAddress()  ;
//				NewRequestMessage newRequestMessage = OnlineUserUtils.newRequestMessage(user, orgi , session , appid , address.getHostString() , client.getHandshakeData().getSingleUrlParam("osname") , client.getHandshakeData().getSingleUrlParam("browser")) ;
//				/**
//				 * 加入到 缓存列表
//				 */
//				NettyClients.getInstance().putIMEventClient(user, client);
//
//				if(newRequestMessage!=null && !StringUtils.isBlank(newRequestMessage.getMessage())){
//					MessageOutContent outMessage = new MessageOutContent() ;
//			    	outMessage.setMessage(newRequestMessage.getMessage());
//			    	outMessage.setMessageType(UKDataContext.MessageTypeEnum.MESSAGE.toString());
//			    	outMessage.setCalltype(UKDataContext.CallTypeEnum.IN.toString());
//
//					client.sendEvent(UKDataContext.MessageTypeEnum.STATUS.toString(), outMessage);
//				}
			}
		} catch (Exception e) {
			// TODO Auto-generated catch block
			e.printStackTrace();
		}
    }

  //消息接收入口,坐席状态更新
    @OnEvent(value = "agentstatus")
    public void onEvent(SocketIOClient client, AckRequest request, AgentStatusMessage data)
    {
    	System.out.println(data.getMessage());
    }

    //消息接收入口,收发消息,用户向坐席发送消息和 坐席向用户发送消息
    @OnEvent(value = "message")
    public void onEvent(SocketIOClient client, AckRequest request, ChatMessage data)
    {
    	System.out.println(data.getMessage());
    }
}  

第五步:完成配置。

以上所有代码在优客服中找到。

04-06 10:39