问题描述
Word和Excel表单-不在IE11中打开
Word and Excel Forms - not opening up in IE11
该公司的许多用户报告说，他们无法打开我们的Intranet页面上保存的任何word或excel文档.但是PDF的文档不受影响.没有提示用户使用通常的下载提示框进行下载 两种应用.
A number of users within the firm have reported that they are unable to open up any word or excel documents held on our intranet pages. However PDF’s documents are unaffected. Users are not being prompted with the usual download prompt box to download from either application.
一些用户报告他们正在接收任何一条消息>如图所示.
Some user have reported they are receiving either message> as shown.
无法打开(http://moss/firm/cenres/accounts/self service/大额付款确认表格.DOCX.)
Microsoft无法访问该文件.
Microsoft could not access the file.
我已经从运行中的PC以及出现问题的PC上检查并比较了所有设置.
I Have checked and compared all settings from a working PC, and a PC that is having the issues.
- Internet Explorer 11 –检查它们是否具有相同的版本.
- 重置Internet Explorer设置.
- 检查并比较所有设置.
- 比较了Internet Explorer加载项，工具栏和扩展.
- 使用以下命令打开文档 IE(无附加组件).
- 检查了首次报告时出现了哪些更新.
- Internet选项
- 已配置的Windows更新并设置为显示与正在运行的PC相同的设置.
- 用户已登录到另一台PC上，并且没有相同的问题.
- 用户已从Internet站点下载了Word文档，该文档已成功下载并以其正确的应用程序和格式打开.
- 已删除字体缓存.
- 已检查SharePoint OpenDocuments类
- Internet Explorer 11 – checked they have the same Versions.
- Reset internet Explorer Settings.
- Checked and compared all settings.
- Compared Internet Explorer add-ons, Toolbars and Extensions.
- Opened up documents withIE (No add-ons).
- Checked what updates appeared when first reported.
- Internet options checked and compared.
- Configured Windows updates and set to show same settings as a working PC.
- Had user log onto another PC and does not have the same issues.
- Had user download a Word Document from an Internet Site which successfully downloaded and opened in its correct application and format.
- Deleted Font Cache.
- Checked SharePoint OpenDocuments Class
解决方法
- 客户可以从链接中保存文档到桌面.
- 在Chrome浏览器中可用.
- Customers can save the Documents from the link to Desktop.
- Works in Chrome.
以上所有操作仍会向用户显示错误消息警告.
All of the above actions still present the user with the error message warning.
注意:大多数文档都是通过SharePoint打开的，可能需要进一步调查.
真正解决耗时的问题的唯一解决方法是重做他们的W7配置文件，但我想知道 真的发生了，是什么引起了这些问题?
The only workaround that actually fixed the problem which is time consuming is to redo their W7 Profile, but I would like to know what has actually happened and what was causing these issues?
他们还能在用户AppData中进行任何更改吗?
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