问题描述
在检查互联网上的所有可能问题之后，我们仍然会收到经典虚拟机备份错误。
after checking all possible problems on internet we are still getting error backuping classic virtual machine.
{" id"：" / subscriptions /< snip> /resourceGroups/KraljZara/providers/Microsoft.Resources/deployments/ConfigureProtection-2019120104723/operations/D8EA45B0C96BD484" ;,
" operationId"：" D8EA45B0C96BD484"，" properties"：{" provisioningOperation"：" ;创建"，" provisioningState"：" Failed"，" timestamp"：" 2019-02-20T09：50：12.3171753Z"，" duration"：
" PT2M37.5876364S"，" ; trackingId"：" aa97e9cb-0540-4b52-9497-8c1587181e54"，" serviceRequestId"：" 5779f206-e19d-4baa-9d08-9e4932233fe5"，" statusCode"：" Conflict"，" statusMessage"：
{" status"：" Failed"，" error"：" code"：" ResourceDeploymentFailure"，" message"："资源操作已完成，终端配置状态为'Failed'。 "，" details"：[{" code"：
" UserErrorGuestAgentStatusUnavailable"，" message"：" VM代理无法与Azure备份服务进行通信。" }}}，" targetResource"：{" id"：" / subscriptions /< snip> /resourceGroups/KraljZara/providers/Microsoft.RecoveryServices/vaults/Backup/backupFabrics/Azure/protectionContainers/IaasVMContainer; iaasvmcontainer; kupi-kakovost; kupi-kakovost / protectedItems / vm; iaasvmcontainer; kupi-kakovost; kupi-kakovost"，
" resourceType"：" Microsoft.RecoveryServices / vaults / backupFabrics / protectionContainers / protectedItems"，" resourceName" ;："Backup / Azure / IaasVMContainer; iaasvmcontainer; kupi-kakovost; kupi-kakovost / vm; iaasvmcontainer; kupi-kakovost; kupi-kakovost";
}，" request" ;: {" content"：{" properties"：{" protectedItemType"：" Microsoft.ClassicCompute / virtualMachines"，" policyId"：" / subscriptions /< snip> /resourceGroups/KraljZara/providers/Microsoft.RecoveryServices/vaults/Backup/backupPolicies/DefaultPolicy" ;,
" sourceResourceId"：" / subscriptions /< snip> / resourceGroups / kupi-kakovost / providers / Microsoft .ClassicCompute / virtualMachines / kupi-kakovost" }}，" response"：{" content"：{" id"：" 1c2319a8-e28c-4117-84fa-9a737b8422c1"，
" name"：" 1c2319a8-e28c-4117 -84fa-9a737b8422c1"，" status"：" Failed"，" startTime"：" 2019-02-20T09：47：40.2650495Z"，" endTime"：" 2019-02-20T09：47： 40.2650495Z"，" error"：{
" code"：" UserErrorGuestAgentStatusUnavailable"，" message"：" VM代理无法与Azure备份服务进行通信。" }
感谢您的回答
推荐答案
关于您的问题，错误似乎表明备份服务和VM来宾代理之间的通信中断。有一些
针对此特定错误记录的故障排除步骤。我建议您首先尝试执行以下步骤来解锁您的问题（如果你还没有）。如果这不起作用，那么我们的下一个途径是使用
这些步骤。
Regarding your issue, the error seems to indicate communication break between the backup service and VM guest agent. There are a fewtroubleshooting steps documented for this specific error. I suggest first trying these steps to unblock your issue (If you haven't already). If that doesn't work then our next path is to engage Azure technical support usingthese steps.
如果您没有支持合同，请发送邮件给AzCommunity @ microsoft.com，包括您的订阅ID和该线程的链接（用于上下文），我们很乐意协助您筹集支持票。
If you do not have a support contract then please send mail to [email protected], include your Subscription ID and a link to this thread (for context) and we will gladly assist you with raising a support ticket.
干杯。
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