问题描述
我刚刚重新安装了Office 2010 Pro，但在BCM安装结束时我一直收到安装错误。
I have just reinstalled Office 2010 Pro but I keep getting install error at end of BCM installation.
Outlook 2010和所有其他Office程序都没问题。我无法安装Business Contact Manager。
Outlook 2010 and all other Office programs are fine. I can't get Business Contact Manager to install.
如何解释BCM日志？问题是什么组成部分？如何解决？
How to interpret BCM log? What component is the problem? How to solve it?
我被引导到这里我的问题发布在Outlook论坛。
I was directed here my problem posted in Outlook forum.
让我澄清一下。所有MS Office程序和文件都存储在我的PC上。什么都没有远程访问。所以我没有TCP / IP或其他网络问题。
Let me clarify. All the MS Office programs and files are stored on my PC. Nothing is accessed remotely. So I've no TCP/IP or other network issues.
由于未安装BCM（业务联系人管理器）程序，因此未设置BCM数据库。因此SQL无法启动。
Since the BCM (Business contacts manager) program did not install, the BCM database is not set up. Thus there is nothing for SQL to start.
所以请告诉我。
错误日志如下所示： -
The error log is below:-
[01/07/2012 19:58] System.String IsApplicationInstalled（System.String，System.String，Microsoft.BusinessSolutions.SmallBusiness.SetupWizard.Bitness）：IsApplicationInstalled （SOFTWARE \ Microsoft Office \ Business Solutions eCRM \ 4.0，InstallPath，Bit32）
[01/07/2012 19:58] System.String IsApplicationInstalled（System.String，System.String，Microsoft .BusinessSolutions.SmallBusiness.SetupWizard.Bitness）：返回""
[01/07/2012 19:58] System.String IsApplicationInstalled（System.String，System.String，Microsoft.BusinessSolutions。 SmallBusiness.SetupWizard.Bitness）：IsApplicationInstalled（SOFTWARE \ Microsoft Office \ Business Solutions eCRM \ 4.0，InstallPath，Bit64）
[01/07/2012 19:58] System.String IsApplicationInstalled（System .String，System.String，Microsoft.BusinessSolutions.SmallBusiness.SetupWizard.Bitness）：Re turn""
$
[01/07/2012 19:58] System.String IsApplicationInstalled（System.String，System.String，Microsoft.BusinessSolutions.SmallBusiness.SetupWizard.Bitness）：IsApplicationInstalled（SYSTEM \ CurrentControlSet \Services \ MSSQL $ MSSMLBIZ，DisplayName，Bit32）
[01/07/2012 19:58] System.String IsApplicationInstalled（System.String，System.String，Microsoft.BusinessSolutions .SmallBusiness.SetupWizard.Bitness）：返回"SQL Server（MSSMLBIZ）"
[01/07/2012 19:58] Boolean ProductIsInstalled（System.String）：找到的产品代码{41785C66- 90F2-40CE-8CB5-1C94BFC97280} in regPath SOFTWARE \Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\ {41785C66-90F2-40CE-8CB5-1C94BFC97280}
[01 / 07/2012 19:58] Boolean ProductIsInstalled（System.String）：未找到产品代码{E4B48349-A165-4097-8D78-AC950BD8638E}
[01/07/2012 19:58] Boolean ProductIsInstalled （System.String）：产品代码{050BF7DA-82C4-416 A-8294-7AFEB8ED94E1}未找到
[01/07/2012 19:58] Void CheckExistingSqlServerCompatibility（）：存在状态为Stopped的MSSQL $ MSSMLBIZ实例的SQL Server 9.00.5000.00服务。 />
[01/07/2012 19:58] Void CheckExistingSqlServerCompatibility（）：安装向导将尝试使用SQL Server的现有安装
[01/07/2012 19： 59] Void Install（）：处理应用程序Microsoft SQL Server 2008 Express（MSSMLBIZ）;安装正确; UseWizardForUninstall True
[01/07/2012 19:59] Boolean ShouldApplicationBeInstalled（）：App Microsoft SQL Server 2008 Express（MSSMLBIZ） - bShouldApplicationBeInstalled为False
[01/07 / 2012 19:59] Boolean ShouldApplicationBeInstalled（）：this.Required = True
[01/07/2012 19:59] Boolean ShouldApplicationBeInstalled（）：this.Selected = True
[01/07/2012 19:59] Boolean ShouldApplicationBeInstalled（）：this.Installed = True
[01/07/2012 19:59] Boolean ShouldApplicationBeInstalled（）：this.NeedsUpgrade = False
[01/07/2012 19:59] Boolean ShouldApplicationBeInstalled（）：this.PrerequisitesCheckSucceeded = True
[01/07/2012 19:59] Void Install（） ：处理应用程序Microsoft .NET Framework for Microsoft .NET Framework 3.5;安装正确; UseWizardForUninstall False
[01/07/2012 19:59] Boolean ShouldApplicationBeInstalled（）：应用程序Microsoft .NET Framework 3.5的Microsoft图表控件 - bShouldApplicationBeInstalled为False
[01 / 07/2012 19:59] Boolean ShouldApplicationBeInstalled（）：this.Required = True
[01/07/2012 19:59] Boolean ShouldApplicationBeInstalled（）：this.Selected = True
[01/07/2012 19:59] Boolean ShouldApplicationBeInstalled（）：this.Installed = True
[01/07/2012 19:59] Boolean ShouldApplicationBeInstalled（）：this.NeedsUpgrade = False
[01/07/2012 19:59] Boolean ShouldApplicationBeInstalled（）：this.PrerequisitesCheckSucceeded = True
[01/07/2012 19:59] Void Install（ ）：处理应用程序Business Contact Manager for Microsoft Outlook 2010;安装错误; UseWizardForUninstall True
[01/07/2012 19:59] Boolean ShouldApplicationBeInstalled（）：用于Microsoft Outlook 2010的App Business Contact Manager - bShouldApplicationBeInstalled为True
[01/07 / 2012 19:59] Void Install（）：调用BCM的PreInstall（）挂钩。
[01/07/2012 19:59] Void DetachV1V2Databases（）：[BCMHook]抛出SqlException：与网络相关建立与SQL Server的连接时发生或特定于实例的错误。服务器未找到或无法访问。验证实例名称
是否正确，以及SQL Server是否配置为允许远程连接。 （提供程序：SQL网络接口，错误：26 - 查找指定的服务器/实例时出错）
[01/07/2012 19:59]布尔值IsMsiExecBusy（）：无法打开_MSIExecute互斥锁。可以使用。继续。
[01/07/2012 19:59] Int32 RunProcess（System.String，System.String）：msiexec.exe / i"C：\ Users \John \ AppData \ Local \ temp \BcmSetup.en-US \ {MSSMLBIZ.msi" / qn REBOOT = ReallySuppress INSTALLDIR =" C：\Program Files（x86）\ Microsoft Microsoft Small Business" BOOTSTRAPPED = 1 ALLUSERS = 1
/ l * vx" C：\Users\John\AppData \ Local \Temp \ BCMsetuptmp7310.log"
[01/07/2012 20:00 ] Int32 RunProcess（System.String，System.String）：返回0
[01/07/2012 20:00] Void Install（）：App BCM install返回0
[01/07/2012 20:00] Void Install（）：调用BCM的PostInstall（）挂钩。
[01/07/2012 20:00]布尔值IsBCM32V4Installed（）：[BCMHook] BCM v4 32产品代码未安装。
[01/07/2012 20:01] Boolean StartSqlExprService（）：[BCMHook] StartSqlExprService（）：Caught TimeoutException：超时已过期且操作未到已完成。
[01/07/2012 20:01]布尔PostInstall（）：[BCMHook]无法启动SQL服务
[01/07/2012 20:01 ] Void Install（）：PostInstall（）返回false。
[01/07/2012 20:01] Void Install（）：卸载产品{E4B48349-A165-4097-8D78-AC950BD8638E}
[01/07/2012 20:01] Boolean IsMsiExecBusy（）：无法打开_MSIExecute互斥锁。可以使用。继续。
[01/07/2012 20:01] Int32 RunProcess（System.String，System.String）：msiexec.exe / uninstall {E4B48349-A165-4097-8D78-AC950BD8638E} / qn
[01/07/2012 20:02] Int32 RunProcess（System.String，System.String）：返回0
[01/07/2012 20:02] Int32 RunProcess（System.String，System.String）：C：\Program Files \Common Files\Microsoft Shared\DW \ dw20.exe -d C：\Users\John\AppData \ Local \Temp \tmpEFEE.tmp
[01/07/2012 20:02] Int32 RunProcess（系统。 String，System.String）：返回0
[01/07/2012 20:02] Boolean AreAllAppsInstalled（）：ApplicationName Microsoft SQL Server 2008 Express（MSSMLBIZ）必需：True，已安装：True，InstallSucceeded ：False
[01/07/2012 20:02] Boolean AreAllAppsInstalled（）：ApplicationName Microsoft .NET Framework 3.5的Microsoft图表控件必需：True，已安装：True，InstallSucceeded：False
[01/07/2012 20:02] Boolean AreAllAppsInstalled（）：ApplicationName Microsoft Outlook 2010业务联系人管理器必需：False，已安装：False，InstallSucceeded：False
[01/07/2012 20:02] Void OnActivate（Microsoft.BusinessSolutions.SmallBusiness.SetupWizard.WizardDirection）：FinishPage.OnActivate（）：所需的应用程序SQL：True，安装：True，安装成功：False
[01/07/2012 20:02] Void OnActivate（Microsoft.BusinessSolutions.SmallBusiness.SetupWizard.WizardDirection）：FinishPage.OnActivate（）：应用程序需要MSChart： True，安装：True，安装成功：False
[01/07/2012 20:02] Void OnActivate（Microsoft.BusinessSolutions.SmallBusiness.SetupWizard.WizardDirection）：FinishPage.OnActivate（）：应用程序BCM required：False，installed：False，install succeeded：False
[01/07/2012 20:02] Void OnActivate（Microsoft.BusinessSolutions.SmallBusiness.SetupWizard.WizardDirection）：FinishPage.OnActivate（）：应用程序LangPack：True，安装：False，安装成功：False
[01/07/2012 20:02] Void OnActivate（Microsoft.BusinessSolutions.SmallBusiness.Setu pWizard.WizardDirection）：失败：向导没有安装所有组件。
[01/07/2012 19:58] System.String IsApplicationInstalled(System.String, System.String, Microsoft.BusinessSolutions.SmallBusiness.SetupWizard.Bitness): IsApplicationInstalled(SOFTWARE\Microsoft\Business Solutions eCRM\4.0, InstallPath, Bit32)
[01/07/2012 19:58] System.String IsApplicationInstalled(System.String, System.String, Microsoft.BusinessSolutions.SmallBusiness.SetupWizard.Bitness): Returns ""
[01/07/2012 19:58] System.String IsApplicationInstalled(System.String, System.String, Microsoft.BusinessSolutions.SmallBusiness.SetupWizard.Bitness): IsApplicationInstalled(SOFTWARE\Microsoft\Business Solutions eCRM\4.0, InstallPath, Bit64)
[01/07/2012 19:58] System.String IsApplicationInstalled(System.String, System.String, Microsoft.BusinessSolutions.SmallBusiness.SetupWizard.Bitness): Returns ""
[01/07/2012 19:58] System.String IsApplicationInstalled(System.String, System.String, Microsoft.BusinessSolutions.SmallBusiness.SetupWizard.Bitness): IsApplicationInstalled(SYSTEM\CurrentControlSet\Services\MSSQL$MSSMLBIZ, DisplayName, Bit32)
[01/07/2012 19:58] System.String IsApplicationInstalled(System.String, System.String, Microsoft.BusinessSolutions.SmallBusiness.SetupWizard.Bitness): Returns "SQL Server (MSSMLBIZ)"
[01/07/2012 19:58] Boolean ProductIsInstalled(System.String): Found product code {41785C66-90F2-40CE-8CB5-1C94BFC97280} in regPath SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\{41785C66-90F2-40CE-8CB5-1C94BFC97280}
[01/07/2012 19:58] Boolean ProductIsInstalled(System.String): Product code {E4B48349-A165-4097-8D78-AC950BD8638E} not found
[01/07/2012 19:58] Boolean ProductIsInstalled(System.String): Product code {050BF7DA-82C4-416A-8294-7AFEB8ED94E1} not found
[01/07/2012 19:58] Void CheckExistingSqlServerCompatibility(): SQL Server 9.00.5000.00 service for the MSSQL$MSSMLBIZ instance exists with status Stopped.
[01/07/2012 19:58] Void CheckExistingSqlServerCompatibility(): The setup wizard will attempt to use an existing installation of SQL Server
[01/07/2012 19:59] Void Install(): Processing application Microsoft SQL Server 2008 Express (MSSMLBIZ); Installed True; UseWizardForUninstall True
[01/07/2012 19:59] Boolean ShouldApplicationBeInstalled(): App Microsoft SQL Server 2008 Express (MSSMLBIZ) - bShouldApplicationBeInstalled is False
[01/07/2012 19:59] Boolean ShouldApplicationBeInstalled(): this.Required=True
[01/07/2012 19:59] Boolean ShouldApplicationBeInstalled(): this.Selected=True
[01/07/2012 19:59] Boolean ShouldApplicationBeInstalled(): this.Installed=True
[01/07/2012 19:59] Boolean ShouldApplicationBeInstalled(): this.NeedsUpgrade=False
[01/07/2012 19:59] Boolean ShouldApplicationBeInstalled(): this.PrerequisitesCheckSucceeded=True
[01/07/2012 19:59] Void Install(): Processing application Microsoft Chart Controls for Microsoft .NET Framework 3.5; Installed True; UseWizardForUninstall False
[01/07/2012 19:59] Boolean ShouldApplicationBeInstalled(): App Microsoft Chart Controls for Microsoft .NET Framework 3.5 - bShouldApplicationBeInstalled is False
[01/07/2012 19:59] Boolean ShouldApplicationBeInstalled(): this.Required=True
[01/07/2012 19:59] Boolean ShouldApplicationBeInstalled(): this.Selected=True
[01/07/2012 19:59] Boolean ShouldApplicationBeInstalled(): this.Installed=True
[01/07/2012 19:59] Boolean ShouldApplicationBeInstalled(): this.NeedsUpgrade=False
[01/07/2012 19:59] Boolean ShouldApplicationBeInstalled(): this.PrerequisitesCheckSucceeded=True
[01/07/2012 19:59] Void Install(): Processing application Business Contact Manager for Microsoft Outlook 2010; Installed False; UseWizardForUninstall True
[01/07/2012 19:59] Boolean ShouldApplicationBeInstalled(): App Business Contact Manager for Microsoft Outlook 2010 - bShouldApplicationBeInstalled is True
[01/07/2012 19:59] Void Install(): Calling BCM's PreInstall() hook.
[01/07/2012 19:59] Void DetachV1V2Databases(): [BCMHook] SqlException thrown: A network-related or instance-specific error occurred while establishing a connection to SQL Server. The server was not found or was not accessible. Verify that the instance name is correct and that SQL Server is configured to allow remote connections. (provider: SQL Network Interfaces, error: 26 - Error Locating Server/Instance Specified)
[01/07/2012 19:59] Boolean IsMsiExecBusy(): _MSIExecute mutex cannot be opened. Available to use. Continuing.
[01/07/2012 19:59] Int32 RunProcess(System.String, System.String): msiexec.exe /i "C:\Users\John\AppData\Local\temp\BcmSetup.en-US\MSSMLBIZ.msi" /qn REBOOT=ReallySuppress INSTALLDIR="C:\Program Files (x86)\Microsoft Small Business" BOOTSTRAPPED=1 ALLUSERS=1 /l*vx "C:\Users\John\AppData\Local\Temp\BCMsetuptmp7310.log"
[01/07/2012 20:00] Int32 RunProcess(System.String, System.String): Returning 0
[01/07/2012 20:00] Void Install(): App BCM install returned 0
[01/07/2012 20:00] Void Install(): Calling BCM's PostInstall() hook.
[01/07/2012 20:00] Boolean IsBCM32V4Installed(): [BCMHook] BCM v4 32 product code not installed.
[01/07/2012 20:01] Boolean StartSqlExprService(): [BCMHook] StartSqlExprService(): Caught TimeoutException: Time out has expired and the operation has not been completed.
[01/07/2012 20:01] Boolean PostInstall(): [BCMHook] Failed to start SQL Service
[01/07/2012 20:01] Void Install(): PostInstall() returned false.
[01/07/2012 20:01] Void Install(): Uninstalling product {E4B48349-A165-4097-8D78-AC950BD8638E}
[01/07/2012 20:01] Boolean IsMsiExecBusy(): _MSIExecute mutex cannot be opened. Available to use. Continuing.
[01/07/2012 20:01] Int32 RunProcess(System.String, System.String): msiexec.exe /uninstall {E4B48349-A165-4097-8D78-AC950BD8638E} /qn
[01/07/2012 20:02] Int32 RunProcess(System.String, System.String): Returning 0
[01/07/2012 20:02] Int32 RunProcess(System.String, System.String): C:\Program Files\Common Files\Microsoft Shared\DW\dw20.exe -d C:\Users\John\AppData\Local\Temp\tmpEFEE.tmp
[01/07/2012 20:02] Int32 RunProcess(System.String, System.String): Returning 0
[01/07/2012 20:02] Boolean AreAllAppsInstalled(): ApplicationName Microsoft SQL Server 2008 Express (MSSMLBIZ) Required: True, Installed: True, InstallSucceeded: False
[01/07/2012 20:02] Boolean AreAllAppsInstalled(): ApplicationName Microsoft Chart Controls for Microsoft .NET Framework 3.5 Required: True, Installed: True, InstallSucceeded: False
[01/07/2012 20:02] Boolean AreAllAppsInstalled(): ApplicationName Business Contact Manager for Microsoft Outlook 2010 Required: False, Installed: False, InstallSucceeded: False
[01/07/2012 20:02] Void OnActivate(Microsoft.BusinessSolutions.SmallBusiness.SetupWizard.WizardDirection): FinishPage.OnActivate(): Application SQL required: True, installed: True, install succeeded: False
[01/07/2012 20:02] Void OnActivate(Microsoft.BusinessSolutions.SmallBusiness.SetupWizard.WizardDirection): FinishPage.OnActivate(): Application MSChart required: True, installed: True, install succeeded: False
[01/07/2012 20:02] Void OnActivate(Microsoft.BusinessSolutions.SmallBusiness.SetupWizard.WizardDirection): FinishPage.OnActivate(): Application BCM required: False, installed: False, install succeeded: False
[01/07/2012 20:02] Void OnActivate(Microsoft.BusinessSolutions.SmallBusiness.SetupWizard.WizardDirection): FinishPage.OnActivate(): Application LangPack required: True, installed: False, install succeeded: False
[01/07/2012 20:02] Void OnActivate(Microsoft.BusinessSolutions.SmallBusiness.SetupWizard.WizardDirection): Failure: Wizard did not install all components.
推荐答案
安装Outlook 2010 Business Contact Manager时，您是否遇到错误？如下所示：
$
"未安装Microsoft Outlook 2010 Business Contact Manager，因为它或其所需组件之一无法安装。单击帮助以获取更多信息。日志文件在联系客户支持服务时很有用，它存储在以下
位置：C\Documents and Settings \< username> \ Local Settings \Temp \BCMSetupWizardtmp ##。 log"？
When install Business Contact Manager for Outlook 2010, do you encounter an error which is like the following:
"Business Contact Manager for Microsoft Outlook 2010 is not installed because it or one of its required components failed to install. Click help for more information. A log file, which is useful if you contact Customer Support Services, is stored in the following location: C\Documents and Settings \<username>\Local Settings\Temp\BCMSetupWizardtmp##.log"?
如果是这样，可能会出现此问题，因为Business Contact Manager 2010无法删除由先前版本（例如Business Contact Manager 2007）编写的注册表项。
If so, maybe this issue happens because Business Contact Manager 2010 is unable to remove the registry entries, written by the prior version (e.g. Business Contact Manager 2007).
请尝试备份并删除"业务解决方案eCRM"。注册表项下：
HKEY_CURRENT_USER \Software\Microsoft
HKEY_LOCAL_MACHINE \Software\Microsoft
Please try to back up and delete the "Business Solution eCRM" registry entries under:
HKEY_CURRENT_USER\Software\Microsoft
HKEY_LOCAL_MACHINE\Software\Microsoft
然后请重新运行Business Contact Manager 2010的设置并检查是否可以成功完成。有关详细信息，请参阅此
博客。
Then please re-run the setup for Business Contact Manager 2010 and check if it could be completed successfully. For more details, please refer to thisblog.
这篇关于带有BCM安装错误日志的Outlook 2010。如何解释BCM日志？问题是什么组成部分？怎么解决？的文章就介绍到这了，希望我们推荐的答案对大家有所帮助，也希望大家多多支持！