提交支持事件

问题描述

您好，

我想提交支持事件（我在MSDN订阅中包含的两个事件之一）。我已经获得了访问ID和合同ID＃，现在我想确保我导航到适当的支持类别以提交事件。

I'd like to submit a support incident (one of the two I have that are included in my MSDN subscription). I've obtained Access ID and Contract ID #s and now want to be sure I navigate the proper support category to submit the incident.

当尝试提交在线事件时，我已经提交了有多个类别可供选择。我想在与"Compact 7"相关的事情下提交一个事件。到目前为止我还没有找到任何东西。我看到的最接近的顶级类别
是"Windows"。并且在选择"更多Windows ..."之后我看到了许多可能性（包括"Windows Embedded Standard 7"和"Windows Embedded XP"等），但没有标识"Compact 7"的任何可能性。为什么是这样？？当
提交"契约7"时，我应该选择哪个类别/项目？事件？ "Compact 7" *是*支持的事件类别不是它;）??

When attempting to submit an online incident I'm presented with a number of categories to first choose from. I want to submit an incident under something related to "Compact 7" and I so far have *not* been able to locate anything. The closest top-level category I see is "Windows" and after selecting "More Windows..." I see dozens of possibilities (including "Windows Embedded Standard 7" and "Windows Embedded XP", etc.), but nothing that identifies "Compact 7". Why is this?? What category/item should I choose when submitting a "Compact 7" incident? "Compact 7" *is* a supported incident category isn't it ;)??

Thx。

推荐答案

• 对于MSDN Embedded，必须激活支持事件才能提交使用
  
• 似乎你不能使用Firefox或Chrome（可能必须是IE）
• 你必须拥有IE浏览器设置正确
• 您不应使用任何产品密钥 - 您应使用"专业支付选项"。

这是使用MSDN订阅提交支持事件所需要做的事情：

This is what you need to do to submit a support incident using MSDN Subscription:

1. 到激活对订阅的支持，请转到 ，向下滚动并下载"MSDDN订阅"文件包。
   
2. 按照文档包中的说明填写表格并邮寄给MS。
   
3. 等待支持合同详细信息的邮件确认（对我来说花了不到一天的时间）。
   

1. To activate support for your subscription, go to http://support.microsoft.com/activatesupport, scroll down and download the "MSDDN Subscription" document package.
2. Fill out the forms and mail to MS per the instructions in the document package.
3. Wait for mail confirmation with support contract details (took less than a day for me).

现在，您的MSDN支持已激活，您已进入系统。提交您的事件：

Now, your MSDN support is activated and you're in the system. To submit your incident:

1. 确保您拥有"受信任的网站"在浏览器中正确设置（，
   ，
   https://support.microsoft.com/oas/ ，
   https://support.microsoft.com/ 应标记为"可信任"）
   
2. 转到 http://support.microsoft.com/oas/ （您还可以点击"通过电子邮件联系支持专业人员" ，在线或电话"on
   ）。
   
3. 在"快速产品查找器字段"中点击您选择的嵌入式产品然后按Enter进入下一个屏幕。
   
4. 在支持选项中，选择"不要使用产品标识号"。然后单击继续以进入下一个屏幕。
   
5. 在付款选项中，选择"专业（5件装）和其他合同（需要访问ID）"。并继续到下一个屏幕
   
6. 选择您喜欢的支持选项并继续
7. 现在您将看到一个询问您的合同ID和访问ID的屏幕。您可以在步骤3的确认邮件中找到它们。填写并点击"继续"。
   
8. Voila，您现在可以在线提交支持事件。
9. 在"操作系统"中提交，选择"其他"

1. Make sure you got your "trusted sites" set up properly in your browser (http://support.microsoft.com/oas/,http://support.microsoft.com/,https://support.microsoft.com/oas/,https://support.microsoft.com/ shall be marked as "trusted")
2. Go to http://support.microsoft.com/oas/ (you can also click at "Contact a support professional by email, online or phone" onhttp://support.microsoft.com/).
3. Tap in your embedded product of choise in "quick product finder field" and press enter to get to the next screen.
4. In Support Options, select "Don’t use a product identification number" and click continue to get to the next screen.
5. In Payment Options, select "Professional (5-pack) and other contracts (Access ID required)" and continue to the next screen
6. Select your prefered support option and continue
7. Now you should be presented with a screen asking for your Contract ID and Access ID. You find those in your confirmation mail from step 3. Fill them in and click "continue".
8. Voila, you can now submit your support incident online.
9. In the "Operating System" filed, select "Others"

 

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