我正在使用Twilio和Python设置电话树。我正在尝试获取呼叫者正在发送的队列的名称以及SMS警报发送给代理。我已经知道,队列的名称是<Enqueue>动词内的名词,但找不到有关如何获取该名称的任何信息。代码..

此部分响应<Gather>动词,并根据输入的内容将呼叫者分配给队列。

@app.route('/open', methods=['POST'])
def open():
    response = twiml.Response()
    if request.form['Digits'] == "1":
        response.enqueue("general", waitUrl="/wait")
    elif request.form['Digits'] == "2":
        response.enqueue("current", waitUrl="/wait")
    return str(response);


此部分告诉呼叫者他们在队列中的位置,播放保持音乐并发送SMS消息。它当前具有request.form['QueueSid']的位置是我要放置队列的“友好名称”的位置-例如,“ general”。

@app.route('/wait', methods=['POST'])
def wait():
    response = twiml.Response()
    response.say("You are %s in the queue." % request.form['QueuePosition'])
    response.play("http://com.twilio.music.classical.s3.amazonaws.com/BusyStrings.mp3")
    account_sid = "*****"
    auth_token = "*****"
    client = TwilioRestClient(account_sid, auth_token)
    client.sms.messages.create(to="+15555555555", from_="+15555555554", body="A caller is in the call queue - %(num)s in queue %(queue)s" % {"num": request.form['From'], "queue" : request.form['QueueSid']})
    return str(response)


谢谢!

最佳答案

事实证明,我需要使用Twilio client根据其SID获取队列的详细信息。这些细节包括我正在寻找的friendly_name。这是解决方案的更新代码-

@app.route('/wait', methods=['POST'])
def wait():
    response = twiml.Response()
    response.say("You are %s in the queue." % request.form['QueuePosition'])
    response.play("http://com.twilio.music.classical.s3.amazonaws.com/BusyStrings.mp3")
    account_sid = "*****"
    auth_token = "*****"
    client = TwilioRestClient(account_sid, auth_token)
    queue = client.queues.get(request.form['QueueSid']) #Get the queue based on SID
    friendlyName = queue.friendly_name; #Obtain the queue's Friendly Name
    client.sms.messages.create(to="+15555555555", from_="+15555555554", body="A caller is in the call queue - %(num)s in queue %(queue)s" % {"num": request.form['From'], "queue" : friendlyName}) #SMS with caller ID and queue's friendly name
    return str(response)


希望这可以帮助某人.. :)

10-07 19:44
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